Privacy Policy

This Privacy Policy explains how Castro & Sons LLC ("Castro & Sons," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit https://castroandsonsllc.com, contact us, request a fare estimate, book a ride, pay for transportation, or otherwise use our services.

We provide non-emergency medical transportation (NEMT), livery and taxi-style rides, wheelchair-accessible vehicles, airport transportation, black car/sedan service, medical supply and small-business delivery, courier service, and related Hudson Valley transportation services.

1. Who we are

Castro & Sons LLC
1 Corwin Court, Newburgh NY 12550
Phone: (845) 630-1782 · Dispatch: (845) 275-7575
Email: castro@castroandsonsllc.org

2. Information we collect

Depending on how you use our website and services, we may collect:

• Contact details — name, phone number, and email address
• Trip details — pickup and drop-off street address, city, state, and ZIP; requested pickup date and time; return ride time when requested; vehicle or service type; wheelchair or accessibility needs; wait time; special circumstances (for Medicaid/insurance estimates); and notes you provide
• Booking and payment information — fare estimates, booking requests, payment authorization or payment status, and related transaction references. Card details are processed by our payment processor (Stripe); we do not store full card numbers on our servers
• Communications — messages submitted through our contact form or sent by email or phone
• Technical data — basic device and usage information such as IP address, browser type, and pages visited, which may be collected automatically when you use the site

3. How we use information

We use personal information to:

• Provide fare estimates and arrange transportation or delivery services
• Confirm, schedule, dispatch, and communicate about rides or deliveries
• Process card authorizations and payments, including capturing or releasing holds when we confirm or decline a booking
• Respond to inquiries and provide customer support
• Maintain business records, improve our website and operations, and protect against fraud or misuse
• Comply with legal, regulatory, insurance, and payer-related obligations where applicable

4. How we share information

We may share information with:

• Service providers who help us operate the website and business, such as payment processing (Stripe), mapping and routing providers, email delivery, and hosting
• Dispatch, drivers, and operational partners as needed to fulfill your trip or delivery
• Insurance plans, Medicaid/managed care, or other payers when you request payer-related service and sharing is needed to coordinate or bill transportation
• Authorities or other parties when required by law, legal process, or to protect rights, safety, and security

We do not sell your personal information.

5. Payments

Online payments and card authorizations are handled by Stripe. When you authorize a card for a private-pay website booking, we may place a hold for the estimated fare and capture payment only after we confirm the ride. If we cannot accommodate the booking, the hold may be released. Payment links sent by our team may charge the fare when you complete payment. Stripe's use of your payment data is governed by Stripe's own privacy policy and terms.

6. Cookies and similar technologies

Our website may use cookies or similar technologies that are necessary for the site to function (for example, session or security features) and, where used, to understand basic site usage. You can control cookies through your browser settings; disabling some cookies may affect site features.

7. Data retention

We retain booking, contact, and payment-related records for as long as needed to provide services, resolve disputes, meet legal and accounting requirements, and operate our business. Retention periods may vary based on the type of record and applicable law.

8. Security

We take reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our website is intended for adults arranging transportation or delivery services. We do not knowingly collect personal information from children online for website accounts or marketing. If you believe a child has provided personal information through the site, contact us and we will take appropriate steps.

10. Your choices and rights

You may contact us to update inaccurate information, ask questions about how we use your data, or request access or deletion where applicable law allows. We may need to verify your request and retain certain information when required for legal, safety, or operational reasons.

11. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will be revised when changes are posted. Continued use of the website after an update means you acknowledge the revised policy.

12. Contact us

For privacy questions, contact Castro & Sons LLC at castro@castroandsonsllc.org, call (845) 630-1782, or write to us at 1 Corwin Court, Newburgh NY 12550. You can also visit our Contact page.